Content Drifter Help Center
The Content Drifter help center: find answers to common questions and learn how to use Content Drifter
26 ways connecting an account goes wrong, each with a fix
Counted from the 9 connection guides we maintain: 29 steps and 26 distinct failure modes, written up as the symptom you actually see rather than the error code. Instagram asks for the most before you start, at 4 things you need in place. The full comparison is here.
What this help centre does not cover: anything that happens inside a network after we publish. If a post goes out and the platform then limits it, we can show you what we sent and when, and we cannot tell you why they did it. Nobody can, and a help page that implies otherwise wastes your afternoon.
60-second quickstart
Get your first post live in three steps
- 1
Generate a draft
Open the dashboard, add your brand name and website, pick up to 3 platforms and check what we found. Your first posts are written for you: 3 posts, each with an image and each the best of three versions we write and score, one for each platform when you pick three, otherwise one that helps, one that proves and one that invites, timed by Auto-Pilot. After that, Post Studio writes another whenever you want, in about ten seconds.
- 2
Connect a platform
Head to Dashboard → Platforms and connect any of the nine networks. Each card has a setup guide inline. One is plenty to start.
- 3
Schedule or publish
Pick one of the best times to post from the calendar, or hit Publish now. That's your first post live.
25 answers below, or type to narrow them.
Frequently Asked Questions
How do I get started with Content Drifter?
Getting started is easy! Simply sign up for a free account, connect your social media platforms, and start generating content. Our AI will help you create engaging posts tailored to your brand.
What platforms does Content Drifter support?
Content Drifter supports all of these platforms: X (Twitter), Facebook, Instagram, LinkedIn, Threads, YouTube, Pinterest, Bluesky, and TikTok. You can connect every one of them and publish content to each with platform-specific formatting, rules, and media constraints handled automatically. See the per-platform connect guides at /help/connect-accounts for prerequisites and walkthroughs.
How does AI-assisted drafting work?
Our AI analyzes your business information, industry, target audience, and brand voice to generate platform-specific content that resonates with your audience. You can save custom presets for tone, style, and content type to maintain consistent brand voice.
Can I schedule posts in advance?
Yes! Content Drifter includes a full calendar feature where you can schedule posts for any date and time. Our Smart Scheduling feature can also suggest the best times to post based on industry data and AI analysis.
What is Smart Scheduling?
Smart Scheduling is our AI-powered timing engine. Free users get industry-standard best-time-to-post recommendations. Lite and Starter plan users can request AI time suggestions with a single click. Users on Pro and up unlock Full Auto-Pilot mode, which automatically schedules posts at optimal times, respects your blackout windows, and can batch-optimize your entire content calendar.
What is Campaign Planner?
Campaign Planner is included on Pro and up for planning structured social content across one or more brands. You can set a 7- or 30-day horizon, use templates as a starting point, and keep campaigns organized per brand. Full AI intake, blueprint editing, and batch generation into your calendar continue to roll out in the product; see the Campaign Planner tab in your dashboard and the guide at https://www.contentdrifter.com/guides/marketing-campaigns for the latest.
How do I open Campaign Planner?
Sign in, open the dashboard, and select the Campaign Planner tab (megaphone icon). You need to be on Pro and up to create brands and campaigns; Free, Lite and Starter users see an overview and can upgrade from there. Pricing details are on the Pricing page.
How do I turn a post into a video?
Open Video in your dashboard, right after Image Studio. Start from your words, a post or your pictures, pick a style, check the preview and the video is made in your browser and saved in My Content, ready to download or use in a post. You can also open the same editor from any post in Post Studio, and there the video is added to that post. Pick the shape (9:16 for Reels, TikTok and Shorts), choose which networks get the video, and schedule as usual. Making videos is on Lite ($15/mo) and every plan above it, and the video goes to TikTok, Instagram, YouTube, Facebook, LinkedIn, Threads, Bluesky and Pinterest. If your browser cannot make video, the panel says: This browser cannot make videos. Open Content Drifter in Chrome, Edge or Safari on a computer.
How do I change my plan?
Yes, at any time. An upgrade starts at once: you pay the prorated difference today and your billing date stays the same. A smaller plan starts when your current period ends, so you keep what you paid for until then, and you can undo the change before it starts. You do it in Settings, then Subscription, with Change plan.
Can I switch between monthly and yearly billing?
Yes, at any time, from Settings, then Subscription. Moving to yearly starts at once, and you pay the prorated difference today; moving to monthly starts when your paid year ends. Yearly gives you 2 months free.
Can I add a brand, a teammate or more image designs without changing plan?
Yes. Add-ons sit on any paid plan and are billed with it: Extra brand at $9 a month, Extra teammate at $8 a month, Image boost at $7 a month, Extra storage at $5 a month, White-label reports at $29 a month. Add one in Settings at any time, prorated to the day; one you remove stays until the end of the period you paid for.
How do I cancel?
Cancel any time in Settings, then Subscription: two clicks, Cancel and Confirm. A reason is optional, and a discount we may offer sits beside the button, never in front of it. No call, no email. You keep your plan until the end of the period you paid for.
Can I pause instead of cancelling?
Yes, on a monthly plan. From Settings, then Subscription, choose Cancel and then "Just need a break" to pause billing for 1, 2 or 3 months. The pause starts when the period you paid for ends. Nothing is charged while paused, your account works on Free limits, everything you made is kept, and billing comes back on its own (or sooner, with Resume now). We email you to confirm the pause and 7 days before it resumes.
Can I get a refund?
We offer a 7-day money-back guarantee on paid Lite and Starter subscriptions. To qualify: request a refund within 7 days of your first Lite or Starter charge, keep overall plan resource usage under 25%, and email admin@contentdrifter.com. The free trial costs nothing, so there is nothing to refund. Pro, Business and Agency do not include a money-back window; cancel anytime from Settings, then Subscription.
Where do I find my invoices, and how do I put my company details on them?
Stripe is our merchant of record: it runs the checkout, handles sales tax and VAT, and sends every invoice. Your company name, tax ID and address go on your invoices from Settings, then Subscription. We never see your full card number.
How do I update my card or my billing details?
Open Settings, then Subscription. Your card and your billing details (company name, tax ID and address) are there. If a payment was waiting on the old card, the page tells you what happens next.
What happens when my 3 days free end?
Every new account starts with 3 days free, with no card. Subscribing to any plan during the trial starts that plan the same day and charges it that day, and the trial ends with the purchase. If you do nothing you move to Free and keep everything you made. We email you 1 day before it ends, and the dashboard shows the exact date and time.
My bank asked me to confirm a payment. What is that?
Some banks require the cardholder to confirm a payment before it goes through (3D Secure). Your card is fine: it is a security check only you can do. Confirm it with your bank and your plan carries on. The dashboard banner and Settings, then Subscription, say when a payment is waiting for your confirmation.
What happens if I exceed my plan limits?
You'll receive a notification when you're approaching your limits. When you hit your monthly quota, you can either upgrade your plan or buy a top-up: 100 post drafts for $5, 50 image designs for $8 and 150 image designs for $20. Post credits and image credits are separate and never interchangeable. Top-ups are used automatically when your plan quota is exhausted and stay usable for 12 months from your latest top-up.
Is my data secure?
Yes. Traffic is encrypted in transit with TLS, application data is encrypted at rest in a managed Postgres database, and OAuth tokens are stored encrypted server-side. Your post content and engagement only shape the prompt context for your own account; we do not train any shared cross-customer model on your data. See https://www.contentdrifter.com/security for full details on data handling, OAuth scopes, and retention.
How do I connect my social media accounts?
Go to Dashboard → Platforms, then click "Connect" on the platform you want to add. Each card has a "What you'll need" expander right above the Connect button that walks you through prerequisites, the OAuth flow, and common fixes. We support X, Facebook, Instagram, LinkedIn, Threads, YouTube, Pinterest, and Bluesky. If you admin multiple LinkedIn or Facebook pages, you'll see a picker. Choose the right brand page, then confirm. For the long-form per-platform walkthrough, see /help/connect-accounts.
Advanced: why does the permission screen sometimes show a different brand name?
Because the app registered with that network is ours, not yours, and the network shows whoever registered it. Content Drifter publishes through OAuth applications registered with each social network. The screen displayed by the network shows whoever registered the underlying app. If you are an advanced user who wants the OAuth screen to display your own brand instead of the default app, you can use the bring-your-own-keys (BYOK) flow: create an app in each platform's developer portal with your own name and logo, then register those client credentials in your dashboard. This is optional and only needed when you want fully white-labeled OAuth screens.
Can I edit the drafts the AI helps me write?
Yes! Every draft is fully editable. You can modify the text, add emojis, change hashtags, and customize it before scheduling or publishing. You can also edit posts during the final review step before they go live.
Can I change a post after it is published?
No. Once a post is live, its network and words stay as they went out, so the record always matches what people actually saw. Open the post and use "Post to another platform" to send it, adapted to that network, as a new draft, or "Post again" to send the same words there again.
What content types are supported?
Content Drifter supports text posts, image posts, stories, reels, and carousels depending on the platform. Each platform enforces its own content rules: character limits, image dimensions, and aspect ratios are validated automatically.
Still Need Help?
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